SETTING: My "liberry" as a female patron approaches the circ desk.
PATRON— Yeah, I'm trying to get to whitepages.com, but it just stays on your website.
ME— Uh, okay. Lemme take a look.
(I go over to her computer where the screen does indeed bear our "liberry" website, though the address whitepages.com has been typed in the address field.)
PATRON— See, I try going to it, but every time it looks like it's working it just stays here.
ME— Okay. How `bout click in the address bar and hit enter.
PATRON— The what?
ME— The address bar. (I point to it for her. It didn't type in "whitepages.com" by itself, sweety.)
(She waves the mouse pointer uncertainly over the field but does not click within it.)
ME— Just click in it and then hit enter.
(She wavers some more, finally clicking within the field.)
ME— Now just hit enter.
(She does and our page vanishes and whitepages.com appears, albeit slowly.)
PATRON— (Agitated) Well, that's not what it did before. When I clicked the little green button there, it just stayed put.
ME— Um... (Pause to adopt proper diplomatic tone) I might be wrong about this, but to my understanding the little green button with the arrows there is the refresh button.