As is usually the case, once I blog about a long lost "liberry" rogue
who hasn't been in to see us in months and/or years, they magically turn up.
Yesterday, Conspiracy Guy popped in for a visit. He didn't use a computer but was in to research
something mundane and non-conspiracy related.
Once he'd found the book he wanted and had brought it
to the circ desk, it fell to Mrs. B to break the news that he would need
a new "liberry" card. Though neither of us spoke about it until after
Conspiracy Guy had left, both Mrs. B and I knew that he would be none
too keen on getting a new card, particularly after he saw the Drivers License and Middle Name blanks that are now required information. He asked if they really were required . When Mrs. B said, yes, he decided that he would rather just take the book upstairs and make notes from it. So no card for Conspiracy Guy, but at least there wasn't a screaming fit either.
Can't say the same for another disgruntled patron who,
Mrs. C reports, became very angry when he learned he would (*GASP*) have
to bring his card in if he wanted to check out a book. Never mind that
we TOLD HIM that when he first signed up for the card. So he didn't have his
card on him but didn't want to leave without his book either and was
prepared to get quite huffy about it. Mrs. C said that she could verify
his patron record if she could see his driver's license number and he
reluctantly let her do this. Then, after he had already gotten his way,
he kept right on ranting, threatened to call our superiors and demanded
to know the names of our board of directors so he could complain to
them. Mrs. C told him that it would do no good to complain to the board
of directors since they have nothing to do with it. This was a policy
created by our particular "liberry" network and not a local one. Mr.
Cranky still wanted to know the "liberry" commission's phone number so
he could register his ire with them, so Mrs. C handed it over, too.
I'm glad I wasn't there. I don't know how I would have
handled that. I'm finding my patience with cranky patrons is pretty
thin these days.
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