Showing posts with label The New Devil Twins. Show all posts
Showing posts with label The New Devil Twins. Show all posts

Monday, July 23, 2007

The Old Devil Twins ("LOST" ROGUES WEEK DAY 1)

We've covered the The New Devil Twins and The New Devil Twins Auxiliary League of Neighborhood Kids, but I haven't really given mention to the original Devil Twins who inspired that next generation.

The Devil Twins (no relation to Mrs. Carol Satan) were two nine-year-old boys who were also, as their name suggests, twins. Not long after I joined the staff, they paid us a relatively tame visit, but I was warned about them after their departure. I was also warned about their mother, who I was told could be an extreme pain to deal with, particularly when it came to the behavior of the twins. The boys were notorious for loud, obnoxious behavior and for trashing our children's room. Their mother was, in turn, notorious for being blind to her children's antics and for defending them to the point of delusion.

The major incident, which was cited by Mrs. C and Mrs. B in their warning, was a visit months earlier during which the Devil Twins began loudly trashing the children's room right in front of their mother. Mrs. C said she kept waiting for Devil Mom to notice their antics and tell them to stop, but she made no effort to do so, preferring to sit in the children's room and read while the chaos bloomed around her. When Mrs. C fingally approached the boys and asked them to settle down, Devil Mom finally looked up and then flew into a rage. Mrs. C tried to explain to Devil Mom that her children were actively running around, knocking books from shelves and disturbing other patrons with their raised voices. Devil Mom countered that the only reason Mrs. C was pointing this out was because the boys were black.

"Wait... They're black?" I asked at this point in the telling of the story.

"That's what I said!" Mrs. B exclaimed. None of us had even realized the Devil Twins were of African-American descent. Sure, they were slightly darker than your average white boys, but their mom was white and they looked pretty Caucasian otherwise, so how were we to know? Turns out, Devil Mom was actually their adoptive mom, but we didn't know that until later. Even if we had known it, though, I would probably have guessed the kids were Brazilian.

Mrs. C had to assure the Devil Mom that our request that her boys stop tearing up the children's room had not been made due to any race-based motivation, but were made instead due to our concern that her boys were tearing up the children's room. Devil Mom evidently didn't buy this, for she gathered up her boys, swore she would never again set foot in the building again and stormed out.

Devil Mom's memory must have been pretty short, because she returned within weeks, twins in tow. She kept her race-baiting to a minimum thereafter, but her children's antics grew no better.

Now, most people would probably chalk their rambunctious behavior up to the childish exuberance of a pair of energetic nine year-olds, but not me. As far as I'm concerned, they were evil geniuses in the making, for I witnessed them working their mischief as a team. During a visit in late October of 2002, I noted how one Devil Twin kept Devil Mom occupied in the children's room, allowing the other to repeatedly sneak up to the Halloween candy basket we kept at the circ-desk, taking candy from it, then rushing back to tag out, allowing the other brother his turn at the basket. I watched them do this until each and every piece was gone. I didn't intervene, figuring Devil Mom had pretty much baked that casserole of deception all on her own. After they left, it took me ten minutes to find where they'd stashed all the wrappers, deep in the children's magazine display.

A more amusing encounter with them happened one evening when Devil Mom signed the twins up to use the internet. Because they were under 12, our policy stated that Devil Mom would need to stay with them at all times to keep an eye on their computing. Unfortunately, the only two computers I had were the one in the children's room and the little computer by the stairs in our computer/reference hall, which meant she had to keep going back and forth between the two, checking up on them. After about 20 minutes, I heard a sharp cry from the computer hall, followed by the sound of rolly chairs rolling and feet stomping in the direction of the circ-desk.

Devil Mom rushed up, eyes wide and said, "I think I'm going to need your help. I'm afraid there's some," looks left and right, then whispers, "pornography... on the screen." This wasn't exactly surprising, as in those days we didn't have filtering software and were regularly dealing with pornographic email pop ups.

I followed Devil Mom back to the computer hall to find her kid's screen was turned off. She covered her child's eyes and pressed the power switch. When the monitor warmed up, there on the screen was a topless Jennifer Aniston.

"Ah," I said.

Devil Mom explained that her son claimed he was only looking for a Garfield the Cat website and had typed that into a search engine when Jennifer suddenly appeared. Devil Mom, having no computer skills, had no idea how to get rid of Jennifer, so she'd switched off the screen and run for help. I closed down the browser, rebooted the computer to clear the history and logged it back on for them.

Minutes after I returned to the circ-desk there came another sharp cry from the computer hall. I headed on back before being asked to find Jennifer and "the girls" staring perkily out of the screen once again and Devil Mom's hand clapped tightly around the kid's eyes. Yeah, that first time might have been an accident, but the kid was clearly a quick study. Mom decided it was time to leave.

From what I understand, the Devil Family left the area not too long after that. It took us a while to realize we hadn't seen them recently, what with being too busy enjoying all the books that were remaining on the shelves and the sound of quiet. However, nature being abhorant of a vacuum, and all, we were soon sent a new set of Devil Twins to plug the hole. Their adventures continue.

Tuesday, December 12, 2006

Auxiliary Trouble (or "Ms. S finally gets one right")

My once-a-month Monday shift went pretty smoothly, yesterday. The only real incident I had came with a 4p arrival of Brent & Brice: The New Devil Twins.

I've not seen much of the Devil Twins in a while, particularly after all the confusion we had with them back in June, during which we finally learned which of them was which and that, while they are brothers, they aren't actually twins in the first place. In the intervening months, Brice—the shorter brother, whose patron record fines tab was the far scarier of the two—actually brought all his books back or otherwise paid his fines, so he's been allowed to use the computers again. Brent, the taller one, still has a LOOOOONG overdue book out and is still therefore banned from computer usage. This fact, however, didn't stop him from signing up for a computer in front of me, God and everybody when the two of them walked in Monday afternoon.

I didn't have computers for either of them at the time, so I sent them away to wait while I double checked both of their patron records to make sure at least one was still in Dutch with us. Yep. Brent still owes $60 in fines and/or book replacement fees. So I went back and broke the news to him that I couldn't let him use the computer until that was taken care of. He tried to act surprised about it, but I don't think his heart was really in his performance.

Jump to today.

Not long after I arrived, Mrs. C mentioned that the twins had been on scene during another incident over the weekend. She said that on Sunday she received a phone at home from infamous Newbie Greenhorn Ms. S, our weekend warrior womanning the desk. It seems that Brent & Brice were in the "liberry" along with two members of the Brent & Brice Auxiliary League of Neighborhood kids. (Of course, they were all using computers since Ms. S didn't remember that there were any banning issues involved.) At some point during their visit, Ms. S had gone upstairs to drop off some nonfiction and when she returned downstairs she spotted a member of the League—a 10 or 11 year old kid who I'll call Tony—behind the circ-desk. Tony saw that he'd been spotted, for Ms. S said they locked eyes, and he zipped from behind the desk. When confronted as to why he was behind the desk, he claimed he was trying to find a pen with which to sign up for a computer. (Because the can of pens RIGHT BEHIND the computer sign in sheet wasn't obvious enough, eh?)

Now, the thing you have to remember about Ms. S is that she's terified of our cash box and the possibility that she might somehow miscount it by three cents and get brought up on charges. We've tried to explain to her that as long as the count isn't wildly off, it's all right and that miscalculations happen. She remains in fear of the box. Also, being a very very slow human being in both mind and body, she likes to do the end-of-the-day cash count as early in her shift as she can get away with so she'll have plenty of time to count and recount and recount should something come up wrong. And, since we close at 5 on Sundays, she'd already done the cash count some time between 3:30 and 4p. Luckily, this meant she was already aware that there had been a $20 bill in the cash box, the very bill which she saw was missing following Tony's visit behind the circ-desk.

"What do I do?" she asked Mrs. C.

"I'll be there in a minute," Mrs. C told her.

Minutes later, Mrs. C arrived and the kids were all still in-house. Ms. S pointed her to Tony and Mrs. C asked to speak to him in private. She explained to Tony that Ms. S had seen him behind the desk, that he was NOT supposed to BE behind the desk and, while we were not going so far as to accuse him yet, we were now aware that there was a $20 bill missing from the cash box. Had he taken it? Tony claimed he had not taken it and reiterated that he was looking for a pen.

"In that case, is your mom home?" Mrs. C asked.

"Yeah."

"Would you call her for me?"

"Yeah."

Tony dialed, but said the number was busy. So Mrs. C passed the time by talking to Brent & Brice and the other League member present, alerting them to the situation and asking if they knew anything about it? They said they didn't and recommended she call Tony's mom again. So Mrs. C had Tony phone home again, got through this time and reached mom. Mrs. C explained the situation to Tony's mom, stressing again that we weren't accusing him but that evidence did seem to point in his direction. Tony's mom said that she'd never known him to steal, but that there was always a first time for it. She agreed to deal with the matter and return the money should she find it. Then, she asked to speak to Tony and, from his growing petrified expression, apparently gave him the what for.

Mrs. C was relieved. Ms. S was even more relieved.

Jump back to this morning. Mrs. J, our sexagenarian "liberry" ass., was straightening up around our restroom and noticed a $20 bill behind the trash can. So it would appear that Tony, knowing Ms. S had seen him, ditched the money rather than get caught with it.

We don't, at this point, know Tony's phone number to call his mom back and let her know, but that will be easy enough to find out. My suggestion, in the meantime, is that we put a little note behind the trash can that reads:


Dear Tony,

So sorry, but we're afraid what you came to look for is no longer here.

XXOO

--the staff
p.s.-- you're banned.

Friday, September 01, 2006

Stinking Innanet Crowd!

I'm so disappointed in our computer patrons. Now that Crusty Dave has provided us with a genuine threat to temperament, nose and the holding down of lunch, none of our regular innanet crowders seem willing to help us get rid of him. 

See Crusty has proven himself perfectly willing to stay on our computers all day long, and, provided no one is in need of his computer due to the other two computers being taken up by patrons, he can actually get away with it. In order to bust him off, we need at least three other people who want computers at the same time. The trouble is, Crusty Dave is very very stinky. It's not quite the slap-you-in-the-face-with-a-dead-fish stench of Mr. Stanky, but it's ultimately a more pervasive stench because it has so much time to build up. Once any other computer user gets around him, they find their desire to stay there quickly diminishes and rarely stay for their full half hour. So for most of the day, there was at least one and often two computers open. 

At one point, Crusty had some competition from Gene Gene the Geneal0gy Machine, a relatively recent addition to our benign irritants gallery whose major claim to infame is his tendency to tell anyone who gets too close to him the mind-numbingly boring details of his geneal0gy research. (We make it a point never to engage him in conversation of any kind because he forcefully steers it back around to his favorite topic every single time.) 

Gene got his computer a couple hours after Dave's first sign-in and I was glad to have him, because Gene can hog up the computer time better than most and has the added bonus of not stinking. Soon, another patron took the last computer and before long a kid came in and signed up for Crusty's. I let Crusty know he needed to get off, but by the time he actually got around to getting off the kid had left the building and I didn't technically have anyone waiting. I kept that bit of information to myself, though, and Crusty departed. 

I had barely had time to clean up his crust and spritz down his chair with Febreeze when he returned and signed up again. By then, unfortunately, the other computer patron had also departed, leaving only Gene. And by the time I had another computer-competition-trifecta, I then had to bust Gene off. 

Gene, while signing out, said something about possibly coming back later. I tried to get him to go ahead and sign up for another session right then. I was even willing to stand there and engage him in geneal0gy talk until his turn came up, but he decided he would go away for a bit first. 

So for the rest of my workday, Crusty and his intense stench held sway over the computer hall and indeed the landing above it. I spent the day cursing the usual innanet crowders for being so disloyal to us and Crusty for officially ruining Febreeze's Linen & Sky scent. 

Where the hell are our tried and true faithful? Why aren't they flocking to us in great numbers? (For it is only in great numbers that we will be able to stave off the evil!) I'll take nearly any of them, really, provided they're not stinky. Where is the Devil Twin Auxiliary League? Or the Devil Twins themselves?! I'd be willing to cut them some slack on fines if they'd just monopolize a couple of computers for a few hours for me. Where is Mr. B-Natural? Or Crazed Mom? Or Mr. Big Stupid? Or Kanji the Kid? Or The Dufus? Where are they? I'll take Mrs. Bellows or the Internet Neophyte, too, and will even show them how to load "the innanet." 

God help me, I'll even take Parka's dumb ass back. 

There! I said it! I said his name, have given him power and summoned him from the depths of whatever Stygian pit he's been trolling around for the past few blissful, Parka-Free months! Bring it on!!!

Wednesday, November 17, 2004

Running tally

Much "liberry" craziness did ensue today during my 10 hour shift.

The short version: Today we were seiged by two computer neophytes at the same time, both of whom were determined to write highly detailed last minute research papers and/or work-related reports with precise spacing requirements, and neither of them had brought a clue as to how to operate a word processor. In an act of service-oriented chivalry, I helped them both, showed them how to accomplish their goals and made them happy, all the while manning the circ-desk and answering the ever-ringing phone solo. I didn't even resent them once. I rule!

We were also paid typical though unexceptional visits by both Wal-Mart Jesus and Chester the (Potential) Molester. Wal-Mart Jesus wanted copies made. Chester ostensibly came in for more FAFSA forms, but then asked if we had any computers free. I told him they were all full, which was true. Chester failed to ask, however, if any of the computer users were out of time so he was SOL on that front and left.

And with both Mrs. A and Mrs. C out of the building we were, of course, phoned by Mr. Kreskin.

Then, just when I thought I would go completely mad from hunger and sore legs, my sweet wife dropped by unexpectedly with take-out and we were able to dine together. I was so calm and at ease that I even let Brice use the computer. (Hey, he paid for his copies; that's all I really ask.)

All in all, though, it was an okay day and frankly could have been a lot worse. But I got it all done, pretty much by myself.

However, if I hear another phone ring it's getting lobbed in the road.

Friday, November 12, 2004

Conference Week: Day 3

Day 3 of the conference is underway. There is no day 2.

I'm only working an 8 hour shift today. As my wife would say, "God forbid you have to put in a full day. Oh, the torture." In fact, as a fourth year medical student who has regularly had to pull 12 and 14 hour shifts, she had very little sympathy for my poor tired feet on Wednesday. And rightly so.

Today, I'm wearing better shoes. It will be just me and Mrs. J til 1, when Mrs. B comes in to join us for Freaky Friday.

It's raining... It's cold... The chronicle continues...

8:50 a.m.-- I arrive for work. The circuit breaker for the lights upstairs immediately blows, so I have to go into the hobbit door under the stairs and turn it back on. I do notice that Mrs. A's husband, Mr. A, has been in to replace the bolts in the rolling ladder.

8:56-- Folks already banging on the door to get in. Nobody told them to get out of their cars and come stand in the rain. We open at 9, people. I believe there's a sign on the door to that effect.

9:00-- I open the doors. One of the two patrons waiting says, "Well, it's about time." He's actually joking with us, though it takes me a moment to figure that out and I can feel the fires within me rise.

9:04-- Because we were closed yesterday, the after-hours book return box is packed to the tits. We have to empty it in the rain, which is made even more problematic by Mrs. J's insistence on leaving the drop box's interior book bin pulled out IN THE RAIN ITSELF. Making matters even worse, we both keep dropping piles of books and tapes and sundry items onto the wet and puddle-soaked ground, forcing us to wipe them off with an old shirt from the Dead T-Shirt bin. It's the last shirt in there. Someone really needs to do the wash.

9:10-- Already the foot wiping has begun. I want to scream, "Hey, that's not a door mat, it's a runner carpet. They are not the same thing. If you want to wipe your feet, might I suggest you use the actual door mat that we've provided just OUTSIDE the door!"

9:15-- I finally get around to running the stats for Wednesday. We had 215 checkouts and 145 checkins. This is not a record or anything, but it is a damn sight more than we usually have.

9:33-- Marlene Doodah (not her real name) phones to ask us to renew a book on tape for her. She explains that she loaned it to a friend who subsequently loaned it to another friend, so she needs more time. I look her up and renew it.

10:09-- The REAL Marlene Doodah (still not her real name) phones to ask us to renew the same book on tape for her. I tell her that someone claiming to be Marlene Doodah already phoned to renew it this morning. She explains that this was a clever ruse by a friend of hers to whom she had loaned the book on tape.

10:41-- Another foot wiper.

11:06-- More foot wipers.

11:31-- An asshole phones. He was in last Friday and checked out a couple of the books he needed for the contractor's license test. He gave me a tremendous amount of shit back then over the fact that we charge the full price of the book as a deposit. (Note: He had the full amount for the two books in cash on his person at the time, to the tune of $112, and did leave it as a deposit for them.) I told him we have to do that because if we just charged a $10 deposit like we used to then we never see these pricey books again. He also gave me shit over the fact that we only loan the books out on a first-come-first-served basis and cannot reserve them for specific days, and that we also only loan these books for one week at a time.  (We do allow a renewal of another week.)

Last Friday, I stressed to him the importance of calling to renew them if he needed them longer, because according to the book deposit policy, that he both read and signed, the deposit is forfeit if they're late. We tell this to everyone who checks them out, because 9 times out of 10 they never call. I should also say that most of us here hate this policy. We would frankly rather have our books back instead of having to take people's money, particularly when they usually have brought them back, albeit a few days late.

So today Mr. Asshole calls to renew his books. I can tell from his tone he already has an attitude about it. I look his record up and try to renew them but one of them will not renew because someone else has it on hold. He was instantly furious.

"But you told me that you can't put them books on hold!"

"No. I told you you couldn't reserve them for a specific day. You can still place them on hold, though." Trying to still be diplomatic with him, I offered to go and make sure we didn't have an extra copy on the shelf, which I could then give to the holding patron. We did not.

"So what does that mean for me?" he said, the attitude thick.

"Well... basically, it means you need to bring the book back today."

Barely under his breath, he says "Aw, that's bullshit."

"Sir, my hands are tied on this. The computer will not allow me to renew the book for you if someone already has it on hold. There is nothing I can do to help you."

"Yeah, well that's bullshit," he says. "Maybe I'll try to bring it back today."

At this point my attitude is, Do what you like, dude. If you don't want your $70 back, that's just peachy with me.

11:49-- Kanji the Kid puts in an appearance. He's a guy in his early 20s who I believe has Asperger's syndrome. He is called Kanji the Kid because, according to him, he has memorized every character in the Japanese Kanji alphabet--or at least all the ones he can get his hands on through interlibrary loans. From what little research I've done on the subject myself, there are several thousand such characters in Japanese alone. Kanji used to be a fairly regular patron, but all he would get were interlibrary loans for books of Kanji. He would often keep these for months past their due date and refused to return them until we had harangued him with calls for weeks to the point of infuriating him. Only then he would bring them back.

Today he returned our video of Webber's musical Cats as well as the trade paperback of Bone Vol.2: The Great Cow Race. I told him we had Vol 3 and 4 on the shelf if he wanted those.

"What about Volume 1?!" he asked loudly. "You have Volume 2, Volume 3 and Volume 4, so it would only make sense that you should have Volume 1 too!" Speaking of volume, Kanji always speaks at his loudest and has no inside voice.

"We own it," I said. "It's just been checked out for quite a while." That seemed to satisfy him.

1:00 p.m.-- Mrs. B arrives. I warn her of Mr. Asshole, who may be on the way. I will likely have to curtail my blogging now that a computer saavy person is here.

1:10 -- Parka arrives.

1:20-- I eat lunch. Patron floodgates open, but at least we have the staff for it.

1:35-- I go on break.

2:30-- I return. Mr. Asshole has not come in while I'm gone.

2:40-- My wife arrives to eat a Dairy Queen Pumpkin Pie Blizzard in front of me. She's been craving one for weeks and figured since today marks the first day of a two week vacation for her she'd chow down on one. She offers me some, but I decline.

3:04-- Harry the Killer Midget comes downstairs and leaves. Harry's not actually violent and would be hard-pressed to actually kill someone. But he IS a midget. He's with the Unobstructed Doors group.

3:10-- Mr. Smiley comes in, takes his latest ILL and leaves. Afterward, the wife and I and Mrs. B stand around the circ desk telling stories about his tantrums of the past. Like how he used to like to come in and read, but would always take the batteries out of or unplug any clock near him because the tiny clicking of its second hand made too much noise for him.

4:21-- Brent and Brice: The New Devil Twins and around four of their neighborhood colleagues arrive for some computer using. I have to break it to them that they can't use the computer cause they're still twelve. Meanwhile, we've managed to misplace the prints they illegally made  again so I have no actual proof that they haven't already paid for them and taken them home. Two of their friends are indeed fourteen, so they are sent back to print stuff out on B&B's behalf. Fine by me as long as they get paid for. After a few minutes, Mrs. B finds the errant prints from before. I take them back and show them to Brent. He claims he had to make new prints of the same material because we'd lost the first batch before and he paid for the second round. This makes sense, except that I don't know who let him on the computer to do it. I let him go.

5 p.m.-- Time to head home. Not for the whole weekend, though. Yep, I've got to be back at 9 a.m. tomorrow morning for a Saturday shift fill-in gig and I'll have a Sunday one after that. That's okay. I don't mind, cause Mrs. A gave me all the days off I wanted for Thanksgiving. Plus it just increases my chances that Mr. Asshole will come back in while I'm around.

Thursday, November 04, 2004

Return of The New Devil Twins

Brent and Brice: The New Devil Twins are at it again. They're the infamous twin 13 year olds who like to come in and print lots of stuff from the internet then take their pages and leave without paying for them.

We thought we'd cured them of this by busting them some months back, not only for not paying for their prints but for not having a permission slip on file saying they could even use the computers unsupervised. They've since had permission slips filed on them and have been far more diligent about paying for their prints. However, one of them was in recently and fell back into old bad habits and tried to print and run again. The really stupid thing about this is that he tried it while Mrs. A happened to be on duty.

After Brent (or Brice, we're never sure which) attempted to leave with his $1.60 worth of pages, Mrs. A stopped him and said he couldn't take those pages until he forked over money for them.

"But I didn't bring any money," Brent said.

"Then what business did you have printing anything?" Mrs. A countered.

It might be one thing if he was printing material for school; I've let kids slide on that sort of thing before. However, Brent was actually printing cheat codes for the latest episode of Grand Theft Auto, so he gets no break. Mrs. A told him he couldn't even use a computer again until he forked over the money. In his defense, he did come back on Tuesday and attempt to pay for them, but Mrs. B couldn't find his pages right away so she had to tell him to come back another day. He has yet to return.

Now, stealing prints is all fine and good for library types to get unhinged about on its own, but there's more...

After she checked to make sure Brent & Brice had a permission slip on file, Mrs. C noted that their birthday was in December of 1991, which makes them both 12 instead of 13 and thus ineligible for solo internet privileges for another month. So now when whichever one of them does return to pay for his prints, we'll be able to tell them that they have to wait until they're "big boys" before they can use the computers unsupervised.

Tuesday, August 24, 2004

Brent, Brice, Busted

Our print-stealing New Devil Twins, Brent & Brice, came back the other day intent on using a computer. The last time they tried this, Mrs. C busted them--not for stealing prints the last time they'd been in to use a computer, but for not having a permission slip on file allowing them to use a computer at all. She gave them one to take home and have their mom fill out and it was this completed form that they were armed with upon their return.

"Thank you very much," I said, taking their permission form. Then I added, "You still can't use the computer."

"How come?"

"Because the last time you guys came in and used it, you walked off with a stack of prints that you didn't pay for." I held up my fingers, approximating a 5th of a ream of paper. "We've told you not to do that twice already, so before you can use a computer again you're going to have to talk to our librarian and see what she wants to do about this."

I wasn't angry with them and said all this very matter-of-factly. To their credit, the boys didn't seem scared or angry either. They waited at the desk while I went upstairs to tell Mrs. A who I'd just caught in my web. She came down and talked to them, explaining that the amount of prints they had made would be worth far more than $1, but that this is what she was going to charge them before they could use the computers again. They agreed, and left.

About an hour later, Brent returned on his own. I thought he was going to fork over a dollar and sign up for a computer, but he'd only returned to tell us that his mom had decided that he would need to pay for this out of his allowance and he wouldn't get that for another week, so that's when he could pay us.

Maybe they'll learn a lesson out of this after all.

D-MINUS: 10

Friday, August 06, 2004

Secrets and Lies

Found out our Print Stealing New Devil Twins, Brent & Brice, weren't on file in our permission slip folder after all. So I have no way of tattling on them to their mom. Of course, since they don't have permission slips, they also won't be using the computers any more until they get their mom to fill out a couple. And when they do, I'll tattle on them to their mom.

The twins came in and tried to sign up for computers on Monday, when Mrs. C was running the joint solo. She'd read my note about the darn nigh quarter ream of paper they'd printed and stolen, Sunday, and had already checked the permission slip folder for them. When she told them they couldn't have computers without a permission slip they were plenty pissed. So mad, in fact, that she didn't even bother to bless them out for their theft of our paper and ink. Instead, Mrs. C gave them permission slips to take home for signing. If they return with them, we'll ban them until they pay up and also tattle to their mom.

Beyond them, though, I'm getting royally sick of deceptive patrons.

A mom and her two daughters came in yesterday to check out some videos and a few books. As they were browsing, I overheard both of the daughters tell their mom they'd forgotten their library cards. I figured I was going to be in for a fight when they were ready to leave until Mom decided to get a card for herself. No problem. We signed her up for one and she filled it full of eight videos and two of the three books her youngest daughter wanted. I explained that they'd already reached their 10 item limit and would probably need to put something back if they wanted that third book.

"Well can we just sign them up for a card?" Mom asked.

"That depends," I said, sensing the impending ruse. "Do either of them have cards with another area library already?"

Mom was noncommittal on this point. The youngest daughter seemed to waiver on it for a bit too, but finally admitted that, yes, she did have a card with Town-R's library. The older daughter, however, claimed she had no card anywhere.

"You don't have a card at any other area library?" I asked again, just to make sure her statement was on record.

"No," she said.

I raised an eyebrow at this, but decided that if she was lying the computer would soon sort it out. I should have just tried looking for her by name, which would have been quicker, but instead I gave her some rope by letting her fill out an application form. Let's waste everyone's time.

Oldest daughter seemed reluctant to put down an address. When I pressed her for one, she put down her Mom's address in Town-C. Mom asked her why she'd done that, as the girl actually lives with her dad in Town-R. Hearing that, I pointed out that we also had to have the actual physical address where she lived. Daughter didn't seem to like this but took her form and filled out the line, putting down a post office box in Town-R. I pointed out that this wasn't a physical address, so she reluctantly filled out that line too. And, to no one's surprise, as soon as that bit of information was plugged into the computer, it spat up an existing record for her.

"Well, it looks as though you already have a card through TOWN-R's library," I said. I kept my tone diplomatic, implying with it that she had simply made a mistake and not lied through her teeth, her pants aflame, as I knew she had.

"But I don't have a card there," daughter claimed.

"I'm sorry, but this says that you do."

"But they didn't give me a card. They said I didn't need a card," daughter quickly revised. Though I knew she was lying, it still wasn't beyond the realm of possibility. After all, when we first got our new circulation system, some of the area libraries who had not yet received their shipment of new library cards began foolishly issuing patrons new patron accounts anyway. Their logic seemed to be that other libraries were issuing new accounts with new cards, so they didn't want to be left behind just because of a little thing like having no cards. I'd not heard of Town-R doing this, though. And daughter's account actually had one of the new 14 digit card numbers attached to it, which came only pre-printed on our plastic library cards and not a loose sticker, like the old 10 digits, so a card had been issued. Still, I continued to appear to give her the benefit of the doubt.

"Well, they have one of our new card numbers listed here for you, so if they didn't issue you an actual card when you signed up, chances are they'll have one on file for you now. You'll need to see them about it."

"Can't you just give her a card here?" Mom asked.

"No, ma'am. She already has a card. It's one big system and we can only issue one card per patron."

"So she can't check out any books here?"

"Not unless she has her library card," I said.

Mom rolled her eyes and huffed, as though this was the most ridiculous thing she'd ever heard of and made a big production of dragging out one of her videos to trade in for younger daughter's book.

Technically I had the capability of going ahead and checking the extra book out on the daughter's card. I could even have rationalized it because I'd already called up her REAL account and verified it had the same physical address she'd given me. I decided not to be nice, though. After all, she wasn't being nice by actively lying to me because it served her purposes. And mom had done nearly everything to aid and abet the girl as well. So I'm not about to reward such collective familial dishonesty like that.

And that's really what makes me sick--that a mother would actively assist her daughter in an obvious lie just so she wouldn't have to put one of her own videos back. I guess I shouldn't be surprised by the selfishness and dishonesty of humanity. I'd be willing to bet I've even been guilty of such in the past myself. I still don't have to like it.

Sunday, August 01, 2004

Sunday Shift

So with our weekender Miss E effectively out of the picture, I hit the library at 1 today for my first Sunday shift in quite a while.

Sunday shifts are usually plenty boring, but I knew I was going to have a busy enough day. See, Mrs. H has now been recruited to become our new Saturday "liberry" ass. leaving Mrs. B and I to rotate Sundays. This is fine with me. Trouble is, Mrs. H doesn't seem to know how to prepare and pack up the week's worth of interlibrary loans, so it's fallen to the Sunday shifter to do that for the past couple of weeks. This is okay too. I'd rather have something to do. Beyond that, though, today's shift was far from boring.

There was, of course, a crowd at the door as I arrived at 12:55. Great.

When I went upstairs and flipped on the light switch, the lights all came on then immediately went back off as the breaker tripped from the surge. Double great. Even greater is the fact that I have no idea where the breaker switch box is. I looked around for it, but it wasn't in any of the obvious places like closets or bathrooms or walls. Damn, it was probably in the basement.

Mr. B-Natural was among the crowd outside and was the first to sign up for a computer. More followed, including Brent & Brice, two twin teenagers who have been making a nuisance of themselves for reasons which will become apparent. They're not related to the Devil Twins, of Rogues Gallery fame, but they probably should be.

The wife turned up around 1:30 with lunch for the two of us. She's on her way out of town, headed back to Clarksburg until later in the month. After lunch, I decided that while she was there and was able to guard the desk, I'd go to the basement and see about the breaker. I was headed for the door on that very quest when Jimmy the "Anonymous" Snitch came in and started signing in for a computer. Jimmy's been in a couple of times recently. One day last week, I actually had to ask a patron I liked to get off the computers just to give one to frickin' Jimmy's dumb criminal ass. And just minutes earlier, I'd had to bust another favored patron off to give one to Parka. At the time I thought, Who's next? Chester? The computers were all full, though, and not due for any openings for 16 minutes. I mentioned that to Jimmy on my way out the door.

Despite high expectations, I could find no evidence of a breaker box in the basement. I didn't want to spend a lot of time in there, though. Jimmy was lurking in the library and while the wife was standing guard on the cash box no one was guarding the upstairs restroom, where Jimmy's pal Bladder Boy once found and stole our laptop. I rushed back up to the main library and then upstairs. Jimmy was sitting in a chair at the top of the stairs near the periodicals. I walked behind him and into Mrs. A's office where I retrieved the restroom key from its hiding place then made a big conspicuous production of locking the restroom door as loudly as I could.

Back downstairs, a few minutes later, I was telling the wife what I had just done when she suddenly signaled to me to be quiet. Too late, I was still finishing my sentence, "...conspicuously locked the bathroom door" when Jimmy entered the room behind me. He had to have heard what I was saying and he would also have to know what it meant. I realized that I didn't care if he did hear me. I really don't mind if he knows that I know he's a sneaky little weasel. If I were really ballsy, though, I would ask Jimmy how his sentencing went this month. I'd honestly like to know, cause I haven't heard.

I had to tell Brice and Brent to relinquish their computers to let Jimmy and another patron have them. B&B, who are probably 13 years old, are infamous for coming in, using our computers, printing lots of pages and either leaving the pages unpaid for or, more often, taking the pages unpaid for. Mrs. A and I both have spoken to them about this and told them they had to pay for everything they print, but they don't seem to care. I figured with the wife still guarding the desk they wouldn't dare grab their prints and leave, but they did. They probably even felt safe in doing it, since they're not card carrying patrons so we don't have their home number to rat them out to their mother. Unfortunately for them, they neglected to remember that we do have their phone number on file as part of their parental permission slip. Unfortunately for me, I didn't remember that until just now, so I'll have to phone her up next time I'm in. Should be fun.

An employee of a small town "liberry" chronicles his quest to remain sane while dealing with patrons who could star in a short-lived David Lynch television series.