ME— Tri-Metro County Library.
OLDER LADY PATRON— Yes, I called earlier and the girl I spoke to told me to call back about having someone there do my taxes?
ME— Um, well, ma'am, actually we don't offer any kind of tax preparation service here. The only free tax preparation we know of is a local church that will be doing them on the following dates... (reads dates from newspaper clipping we keep stationed by the phone for this very purpose).
OLP— I was told you had two ladies there who did the taxes.
ME— No, ma'am. That information is incorrect. We do not have ANYONE here who is doing taxes. However, the local church I mentioned does have two ladies who will do taxes, but only on the following dates (reads dates again).
OLP— All right. Well, do you have a number I could call for that?
ME— Yes, ma'am. There's a contact number right here. (Reads number.)