Tuesday, December 11, 2007

Brother Trucker (Tales of the "Good" Patrons Week: Day 2)

Brother Trucker is a good patron I'm thankful to have around. As you might have guessed, he's a long-haul trucker and as such enjoys having something to occupy him when he's on the road. So he comes to us for books on tape and CD.

I've actually written about him before, detailing the first time I recall meeting him. At the time I didn't like him very much, because after turning in a stack of Robert Ludlum ILLed books on tape he told me to "gimme the next four" and started to walk away. I was offended that he thought this was how the ILL system worked, but it turned out he was right. He and ILL Queen Mrs. C had already made arrangements that once he found an author he liked she would just keep ordering new books on tape for him, heading right down the list of what the system had to offer, four at a time. It was a bit unorthodox as far as things typically go around here, but it worked.

Since then, I've come to realize that Brother Trucker is indeed a valued patron. Not only does he come in for his ILLs when called, but he pays the postage for them as well! Hardly any other ILL patrons bother to do this. He's worked his way through quite a number of authors this way and is constantly on the lookout for new ones to add into the mix. Mrs. C keeps detailed records of what she's already requested, so as not to do the same ones over. Brother Trucker seems to appreciate all the work that goes into this, which is possibly why he always pays the postage.

And being such a long-time, solid patron, Brother Trucker has become something of a friend of the "liberry." He knows Mrs. A, B and C and they him. Often he hangs around for a few minutes to chat with us, telling us the latest goings on in his family and listening to the latest on the staff's. In fact, I bet if we ever wanted to have a rumble with any of our Rogues, Brother Trucker would be there with a tire-iron to back us up. For you see, being at the desk for such stretches, he's also seen our job and some of the annoying things that accompany it.

For instance, Brother Trucker came in to turn in some old ILLs this week. We didn't have any new ones for him, so he went to see what was in our own audio collection. He was gone for a bit and since the desk was empty I stepped into the staff workroom and into the staff restroom to have myself a wee. I was only in there for 30 seconds or so, but when I came out there was Brother Trucker standing at the desk, waiting. He grinned and said, "It's Murphy's law: if you go in the bathroom you know somebody's gonna come to the desk while your in there."

"Yep," I said. "That's why I know I better look like I've been washing my hands when I come out."

4 comments:

J said...

I am now picturing a gang rumble between library staff & rogue patrons. It might be better if it's choreographed a la the "Beat It" video. That would be hilarious.

Anonymous said...

You still list Carol Satan as an active rogue but you haven't written about her since 2005!
Has she been behaving? Did she move away? Perhaps she joined the ranks of the Good Patrons or you know how to handle her without inciting drama?

Kate said...

That's nice that he pays the postage for you. I can imagine it's not cheap.

Did he borrow anything from your collection?

Juice S. Aaron said...

Anonymous,

Funny you should mention her, and good call on the prediction, cause she's coming up later this week already.


An employee of a small town "liberry" chronicles his quest to remain sane while dealing with patrons who could star in a short-lived David Lynch television series.