ME— Tri-Metro County Library?
CALLER #1— Yes, I'd like to renew some books.
ME— Okay. Can I have your library card number, please?
CALLER #1— (Long pause) Oh. Oh, I didn't realize I would need that. Let me find it.
*CALL WAITING BEEP*
CALLER #1— (Rumaging) I've never needed it before.
ME— Could I put you on hold for a moment?
CALLER #1— Yes.
ME— Tri Metro County Library.
CALLER #2— Can I renew books over the phone?
ME— Sure thing. I just need your library card number.
CALLER #2— (Long pause) Oh. I didn't realize I would need that. I never have before. Let me find it...