Monday, October 01, 2007

Actual Telephone Conversations Heard in Actual Libraries #95


ME— Tri-Metro County Library?

CALLER #1— Yes, I'd like to renew some books.

ME— Okay. Can I have your library card number, please?

CALLER #1— (Long pause) Oh. Oh, I didn't realize I would need that. Let me find it.


CALLER #1— (Rumaging) I've never needed it before.

ME— Could I put you on hold for a moment?

CALLER #1— Yes.


ME— Tri Metro County Library.

CALLER #2— Can I renew books over the phone?

ME— Sure thing. I just need your library card number.

CALLER #2— (Long pause) Oh. I didn't realize I would need that. I never have before. Let me find it...



Anonymous said...

I am now laughing like Robert DeNiro in the movie theater scene from Cape Fear.

Holley T said...

"can't you just look it up?"

"why can't you just look it up?"

"that's a restrictive policy."

"I've never used my library card for that."

"Is there anyone else there I can speak to about this?"

etc, etc, etc, etc......

grrrrr-ing right along with you.


An employee of a small town "liberry" chronicles his quest to remain sane while dealing with patrons who could star in a short-lived David Lynch television series.