ME: Tri-Metro County Public Library.
CALLER: Yes, I'd like to renew some books over the phone. Can I do that?
ME: Sure thing. What's your last name?
CALLER: Donovan. D-O-N-O-V-A-N.
ME: (TYPES IN "N/DONOVAN") Okay, and the first name?
CALLER: Dave.
ME: (TYPES IN "DAVE." NO DAVE DONOVAN COMES UP AT ALL. NOR IS THERE A DAVID DONOVAN LISTED.) You said, Dave, right?
CALLER: (MUMBLES SOMETHING THAT SOUNDS EXACTLY LIKE "Yes.")
ME: Um, I don't have a Dave Donovan listed here. There's no David either.
CALLER: (SUDDENLY FURIOUS) It's Stephen!! I said it was STEPHEN!!!
ME: Stephen Donovan?
CALLER: Yes!!
ME: Uh... Oh. Well, sorry. I could have sworn you just said it was Dave. Twice.
CALLER: No! It's Stephen!
I
still have no explanation for this call. As far as I'm concerned the
man said his damn name was Dave twice and confirmed it the first time I
asked. I base this on the fact that the names Dave and Stephen
sound nothing alike no matter your accent. However, as we don't have a
Dave Donovan listed and we did have a Stephen Donovan who had checked
out the book The Da Vinci Code I can only assume I was in either in error or he was crazy.
I was unable to renew his book for him, as we still have an assload of people on hold for that book, so Dave was SOL.
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