It's not even April yet, but tax season has begun at the "liberry". Soon as the new year hits, our tax forms go out and we gotta find space for them.
For the past two years, the tax forms have
had a home atop one of our three-foot high floor shelves positioned
directly in front of the front door of the library. We did this on the
theory that when tax-form-seeking people walk through the door, they
should be able to immediately note the tax forms and go right to them
without having to bother anyone (i.e. me) with asking where they are.
Barring that, they should notice the giant yellow sign we have always
placed there directing their attention to the tax forms.
For the past two years, this theory has never... EVER... worked.
patron has ever managed to notice the sign nor the forms despite their
incredibly obvious position. Instead, they walk in the door, practically
walking into the forms themselves in the process, then completely
overlook them in favor of marching up to the desk where they ask the
question we grow to dread and which becomes grounds for an ass whuppin'
come April 13, "Do you got tax forms here?" This is when we raise a hand
and point over their shoulder at the tax forms directly behind them in
front of the door. The patrons then blush and look deservedly
embarrassed at their entire lack of observation skills, collect their
forms and depart.
This situation leads to many fun
patron impersonations that we in the library staff engage in when
patron's aren't around to hear us. They go something like this...
hey! I'm pawin' through all yer tax forms, here, which took me half an
hour to find cause I somehow didn't manage to trip over them when
walkin' in the front door, even though they're right there in front of
ya, with a big ol' arrow pointed at them and a yella billboard for a
sign, an' I jest don't see the State of Georgia 1028-C form for
color-blind arc-welders who's mothers didn't love them. You got one of
them? I want the short form, now, y'hear!"
year, we've moved the forms. Instead of putting them directly in front
of the door with big signs, which has never ever worked, we moved the
forms across the room, atop a completely different floor shelf, with
plenty of stuff blocking any direct line of sight of them from the door,
including a support beam, and we have no signs whatsoever.
do you think people now habitually look for tax forms when they walk in
the door? That's right, atop the floor shelf directly in front of the
door where they are quite obviously NOT AT and where we have been
practically begging people to look for them for the past umpteen