Innanet Crowd Onslought (Moving Days M)

As I mentioned, we only had four public internet terminals when we opened the new building. Our plan was to eventually have ten and we had already installed the desks for those--or, rather, we'd installed one gigantically long computer desk with room for ten stations and serious issues with picking up the squeezings of patrons on its surface. The other six computers did arrive within a couple weeks of opening, but the company we'd purchased them from neglected to stock enough monitors to accompany them and said they weren't expecting a resupply for months. We bought new monitors from another vendor, but before they could arrive we experienced several wonderfully fun conversations such as this...

PATRON-- So when are you getting your other computers?

ME-- Oh, they're here.

PATRON-- (Does doubletake. Looks at six empty desk spaces.) Uh, they are?

ME-- Yep.

PATRON-- Um... when are you going to install them?

ME-- Already did.

PATRON-- (Looks again. Completely ignores obviously present CPUs on the floor beneath each empty desk space.) Uh... what?

ME-- Yep. Installed the computers a few days ago. They're right there. (Points to CPUs) It's just the monitors we don't have yet.

PATRON-- (Looks again. Looks back. Appears confused and slightly irritated. Decides I'm an asshole, perhaps justifiably. Walks away.)

We decided early on that our old system of using kitchen timers to monitor the amount of time patrons were using the computers was probably not a workable system for ten machines; it was hard enough getting those accurate with only three computers in the old place, plus the idea of more than one of them going off at the same time made us edgy to even think about. So the new plan was to extend the time patrons had on a given machine from a half hour to a full hour (still with no kick offs if no other patrons were waiting), reserve two of the machines as 15 minute stations and then just keep track of everything on paper. This sounded like an enormous headache to me and I was actually quite panicked about it. I began begging Mrs. A to see if we could get some sort of computer-based monitoring system, one that would allow us to decide who lived and who died. Mrs. A said that the state techs were considering such a program to be used consortium-wide, but hadn't made any firm decisions, so we'd just try our new paper system and see how things went. And so I awaited the doom of our sanity at the hands of the innanet crowd.

Quite unexpectedly, the doom did not come--at least, not at first. Even after we had all ten stations up and running, the competition for them was surprisingly slim in the early weeks. We rarely had to enforce the 15 minute station rules and often just let users of them go for however long they wanted as there were almost always other stations open. We didn't even have to kick anybody off a machine for nearly a month into the new gig and even then it was a rare occurrence. Patrons basically could stay on as long as they wanted and there was enough turnover that we didn't have any problems with competition.

As the months passed, though, we began to have more and more innanet crowders more and more often. Word was getting around that we had a bountiful supply of computers and the crowders began to crawl from beneath their rocks and lurch in to use them. Patrons we'd not seen in years, such as Matilda the Cranky Wiccan, Mabel the Amateaur Geneal0gist, Sunday Bob, and the Formerly Sweatiest Woman in All the Land, began to become regular visitors again. Previously frequent innanet crowders such as Germaphobe Gary, Johnny Hacker, Mr. Little Stupid, Mr. Hinky, and Mr. Perfect began coming far more frequently, usually multiple times a day. And former repeat offender Innanet Rogues, such as Mr. B-Natural, Old Man Printer, The New Devil Twins Auxiliary League of Neighborhood Kids, and Gene Gene the Geneal0gy Machine basically needed to have their ass roots cut out of our chairs each evening for all the innanet time they were hogging up. Sonofabitch, we even saw us a Fagin or two.

All of this increased traffic made for increasing problems with paper-based monitoring process. The way it was designed to work, patrons signed up on our sign-in clip-board with their name and time as usual; the staff then assigned them one of the vacant computers and then the staff noted which one it was beside their name on the sign-in sheet; when computer patrons departed, the staff was supposed to highlight their names to indicate their absence; then, if all computers were full, whichever patron was at the top of the list of non-highlighted names (usually Gene) was automatically up for being kicked off.

This system actually worked pretty well for several months, but as our traffic increased so did the problems inherent with it, such as the difficulties in keeping track of just who has to get off and when in addition to the other duties of our jobs. If you throw in a couple of patrons who refuse to put down what time they signed on, or incorrectly put down what time they signed on, it makes things a bit more tricky. Then add to this the complaints we began to get over the slowness of our connection speed (again, mostly from Gene) and the computers and their users quickly become an even deeper source of resentment to the staff than usual. It reached the point that we really didn't care when less than fragrant patrons, such as Mr. Stanky, paid us a visit because it gave us a nice chance to clear the decks, as it were. (Well, except for Gene. The only outside force we've ever found that could shift Gene off of a computer was the day the power went out and he had no choice.)

And on the topic of Mr. Stanky, our new computer area was equipped with vinyl upholstered chairs, the kind we could spray down with disinfectant spray and wipe clean as opposed to the old cloth chairs we had that tended to soak up his "essence." Yes, we planned the chairs around Mr. Stanky.

(TO BE CONTINUED...)

Dear Mr. Perfect...

...I realize that you are in deep, abiding and passionate love with the word processing program W0rd Perfect.

I realize that you adore this program to a degree bordering on and possibly crossing into a religious fervor.

I realize that you miss W0rd Perfect dearly, having gone so long without seeing it on the majority of our patron computers.

I realize that you feel all other word processors are lesser programs that have only come to wide use due to a conspiracy instigated by Micr0soft in which they prefer to bundle their own suite of programs with their own operating system and do their best to block all other programs from being used, even if and possibly because, as you believe, those other programs are superior in all respects to the dreaded 0ffice suite.

I realize that while your great love of W0rd Perfect is currently chaste and chivalrous in nature, I suspect you would indeed make sweet sweet love to it if only we had the technology.

I realize these things. You do not have to explain them to me... YET. AGAIN.

I now need for you to realize that while we do still have one remaining patron computer that contains W0rd Perfect, it is currently in use by Matilde the Cranky Wiccan and I will not bust her off of it merely to allow you to suckle at your lusty, Corel-spawned teat.

No.

Please also realize that while I have spoken on your behalf to my superiors and have asked if there was any chance we could see our way fit to purchase and install W0rd Perfect on all our computers, I did so not out of any service-oriented nature but merely in the hope that if we granted your wish you might finally shut the f*ck up about it. I have since been informed by my superiors that this "ain't gonna happen," which I believe I have explained to you on one previous occasion already. Purchasing said program for each of the patron computers would be costly and redundant as those computers already contain a word-processing program that is, to our way of thinking, far superior to your particular choice of unrequited visual affection, which, incidentally, blows more goats than Halle Berry's Catwoman.

Also, note that I in no way believe that granting your wish would actually accomplish our ultimate goal of getting you to shut the aforementioned f*ck up. In fact, I am fairly certain that doing so would only lead to lengthy sessions of proselytizing to the staff, and any other patrons unfortunate enough to stray too close, as to the wonderfulness of your electronic dream-bride and how unworthy Micr0soft W0rd is of sharing four of the same letters in her name.

Please also realize that I have exhausted the avenues available to me to do anything to help you and am leaving the responsibility for bothering my superiors on this particular issue entirely in your hands from this point forward. In other words, I would appreciate it if you would leave me the hell alone about it.

You should do this, if not for my sake, then for your own...

...for there is one last thing I wish you were capable of realizing, but that I know you are not...

...you, sir, have no idea the mental gymnastics I have to go through in order to keep my limbs within my control and prevent them from setting you aflame every time you bring up your favorite topic. I do not know how much longer I can stave off the commands of the voices whispering in my head. If you must return to bother me some more, please, for your own protection, do so only while wearing fire-retardant clothing. Some kevlar couldn't hurt either.

Your greatest fan for ever and ever (but only if you go away for ever and ever),

--juice

And the stars aligned (a.k.a. "The Password STILL is...")

Wow the computers were lousy with Rogues! At one point we had Matilde the Cranky Wiccan, Jimmy the Anonymous Snitch, Gene Gene the Geneal0gy Machine and three members of The New Devil Twins Auxiliary League of Neighborhood Kids using at the same time. This is even more impressive than last week's Rogue Constellation Alignment when Mr. Big Stupid and Mr. Little Stupid were both using at the same time.

As usual, the League of Kids descended on us in a clump to sign up for computers. I went out and logged them onto the second, third and fourth computers on one side of the computer bank, skipping the first one, a 15-minute station that I'd logged off not five minutes before. I then returned to the sign in clip-board to mark which computers I'd placed them on and make sure they'd listed their sign on times. When I turned `round again, though, I noticed that one of the kids was seated at the 15-minute station and had its desktop loaded up and everything.

Dammit! They knew the passwords AGAIN!

Okay, so it wasn't exactly a difficult password to hack, especially considering it was actually the old password that the League already knew. With all the recent computer installation and printer and password issues that have been going on, we finally got the tech guys to go in and set all the logins and passwords to the same thing and make the stations all print to the same printer. Only, the tech guys changed all the passwords back to the old old password, the same single letter it had been back before we got them to change all the passwords to my initials. The League all knew the old old password, so here they were again with free access.

Not that it really matters in the grand scheme of things, since the only reason to have passwords—y'know, beyond our whole need to wield power over people and feel all mighty and stuff—is that requiring them forces patrons to come sign in at our clip board, allowing us to both count them as computer users in our stats and to know who signed on when so we'll know who to kick off when.

I busted the kid off the 15 minute station, didn't say anything to him about knowing the password and then went to write a note to Mrs. A explaining the situation.

We've now changed all the passwords, this time to the initials of a staff member other than myself.

Mr. B-Missing?

Kind of an odd Sunday shift in that it was utterly free of Mr. B-Natural. He's usually the first patron of the day and is almost always waiting at the door when I drive up. Not so today. I'm guessing he's still pissed about his dog being banned from the library and so he's staying away in protest.

Normally, my response to such a protest would be, "And this is a bad thing, how?" But I do feel a bit sorry for him in this case. As my wife pointed out, while Mr. B-Natural is indeed the grumpiest old man in all the world, he's also a fairly lonely guy. Not surprising, what with his being so grumpy. However, he'd mellowed so much over the past few months due entirely to the presence of Bubba the Dog. See, Bubba is Mr. B's ambassador to the world. Everyone loves Bubba (especially fleas, mind you, but people too), who is a genuinely sweet and happy dog that attracts positive attention which gets vicariously shared by Mr. B-Natural. With Bubba around, people actually smile at Mr. B-Natural and are happy to have him around. Without Bubba, he's just a cranky old man that no one will have much to do with.

So, he's probably off sulking somewhere.

Without Mr. B-Natural in today, I had to make do with two, count `em two, separate visits from Parka plus an appearance by Matilde the Cranky Wiccan. She gave me a bit of trouble too.

When Matilde came in to sign up for a computer, I told her it would be a couple of minutes because the computers were full. I was just coming around the desk to go boot one of the patron's whose time had run out when Matilde stepped in front of me and started back to the computers herself. I thought: What part of "It's gonna be a couple of minutes" didn't you understand, lady? She went right to the computer hall, then saw they were full and turned around to come back, nearly colliding with me in the process. When the computer was finally clear, I went and told her and pointed back to the hall. She went. Then, about 4:50, I went back to get garbage bags from the bathroom and to tell her that she only had 10 minutes left until we closed. This news elicited not even the usual annoyed grunt from her, though. At 5 p.m. sharp, I went back and told her "It's about that time." Again, not a word. She just kept right on typing on the e-mail she had open. I kept myself busy for half a minute, putting a new liner in the garbage can by the bathroom, then started shutting off computers in an effort to reinforce my point that we were closing. I didn't want to have to repeat myself to her, but it looked like I might need to.

"Oh, am I out of time?" she asked, after I shut off the computer beside hers.

"Yes, ma'am," I said.

"What?"

"Yes, ma'am!" I repeated, nodding. Only then did I realize that Matilde the Cranky Wiccan is hard of hearing. It certainly explains why she was so quiet the whole time. I only felt a little bad for heaping such silent ire in her direction.

As to the fleas, they seem to have been eradicated. I wore shorts and got nary a bite.

...to the Seefiles, the Seefiles of Love

Welllllll, my evil joy at Seefiling may have come back to bite me.

Turns out, that stacks of overdue slips I Seefiled yesterday were only for patrons with bad addresses and phone numbers who we could otherwise not have contacted. There were two even bigger stacks covering 2003 and 2004 overdues yet to work with. Now, I'm all for Seefiling them too, but Mrs. A wants to give the patrons one last chance to produce the books and to know what the stakes are in case they don't. This kind of annoys me, because these are the same cats I had to phone, write or otherwise contact LAST MONTH regarding extreme overdues. Seems like if they haven't brought em back yet, they deserve all the Old Testament wrath the "liberry" can dish out. But, Mrs. A wants us to be a benevolent and loving "liberry" one last time, so now we have to check the shelves to make sure the books aren't hiding there and send the overdues out again.

Mrs. C approved my request to include a FINAL NOTICE note with each overdue explaining that if the patron's don't produce these books or otherwise pay for them by June 30 they won't be able to check out ANY books from ANY of the 33 libraries in our new regional library network. So nyeah!

There were a few patrons among these overdues that I took the liberty of shitcanning in advance, though. One was "J. Fagin", a child of the dreaded Fagin "fambly" who had three books out from 2003 that he has no intention of returning. I tell you, stealing books from the library is a way of life with these people. Pa Fagin has been at it since he was in highschool and he's raised all four of his yunnguns, not to mention his wife, to follow in his footsteps. Pa Fagin's been banned for life outright. He doesn't even have an official Seefile entry, he's been banned so long. His kids, however, are sneaky little bastards. Each one of them and their Ma too has AT LEAST two patron records with us and they've all been Seefiled at least once already. This should have precluded them from getting another card in the first place, but they like to sneak in whenever we have a new employee who doesn't know their evil ways and try to get a new card. They'll swear they've never had a card with us before, look pitiful and on the verge of tears and suddenly they'll have a new card and 10 more of our books which we'll never see again. We're gonna make Wanted Posters for them to hang around the desk.

So I added young Mr. Fagin to our DO NOT GIVE CARDS TO THESE DEADBEATS UNDER ANY CIRCUMSTANCES list and, while I was at it, I added the rest of the Fagin clan too.

Other interesting overdues: Matilde the Cranky Wiccan has an overdue for a Bible she checked out in 2003. I didn't realize she even had a card with us, let alone checked anything out. Maybe if we started requiring the Internet Crowd to have clean upstanding cards before they could use the computer they'd be less apt for overdues.

Meanwhile, Wal-Mart Jesus came in to photocopy lots of things. Mrs. B wound up helping him for the most part, while I struggled with overdues.

And, of course, Parka came in and did his whole schpiel. The man types louder than any human being I've ever heard. (My wife would argue that I hold that title already--I argue that I don't type loud, I just type fast.) He left a full two minutes from closing time. As he lurched through the main room toward the front door, I waited with breathless anticipation for the moment I knew was coming...

Wait for it... wait for it... WAIT FOR IIIIT.

"What are your hours tomorrow?"

Ahhh, there it is!

"Nine to seven," I told him for the 63rd time.

"Sadderdee"

I have something of a love/hate relationship with working Saturdays at the "liberry."

On the one hand, it's usually fairly quiet and peaceful, as opposed to most week days. On the other hand, I gotta get up early on a Saturday and come in. Plus I have to deal with mailing out all the interlibrary loan returns that have accumulated throughout the week. It's not the least complicated process and it's one I don't usually have to fuss with. Miss E, our weekend "Liberry" Ass. is usually responsible for doing it, but I'm subbing for her today since she was nice enough to sub for me during the play. Trouble is, I work Saturdays so infrequently that I have just enough time to forget how to do the ILLs before I have to come back to do them again.

But we have had a parade of colorful patrons today.

Mr. B-Natural popped in for his daily visit to his favorite computer crossword puzzle website. For a guy who's the grumpiest man in all the world, he's usually far less grumpy on Saturdays and has even been known to help us carry books in from the book return box of his own volition. Not today, when I'm working, mind you, but Miss E says he helps her all the time.

Matilde the Cranky Wiccan followed shortly thereafter. I've not spoken of Matilde before, cause there's really not much to speak of. She drives around in a beat up old car with lots of pro-pagan bumper stickers, like "Goddess Bless America" and "Wiccans Rule!" She's not a Liberry Rogue, per se, as she rarely does anything rogueish outside of occasionally being cranky. See, Matilde's one of the full-fledged members of the Liberry Internet Crowd, a loose and varied group of people who only come to the library for our internet access and may or may not even have cards with us. As such they tend to be very cranky about anything that interferes with them getting their Internet Fix. They get cranky when the computers are all full and they can't use one immediately. They get cranky if they have to wait ANY length of time for one to open up. They get cranky when the internet isn't working properly, as has been the case for over a week now. They get cranky when their time runs out and you tell them they have to get off the computers and let someone else have a turn. Mr. B-Natural is, of course, their king. We've not really had a queen before, but Matilde the Cranky Wiccan might fit the bill, not only for her computer useage but for her relationship to Mr. B-Natural as well. See, they actually LIKE one another. In fact, just about the only time either of them have been observed to display traits of happiness and good will is when they're in one another's presence. Scarier than that is the way they greet one another. Matilde walks in, see's Mr. B-Natural and issues forth a gutteral, sultryish, "Hey, baby" or "Hey, Sexy" to which Mr. B-Natural smiles and appears friendly. This is disturbing on so many levels.

Mr. Smiley, the second grumpiest man in all the world, also popped in for a visit. He wasn't particularly grumpy today either, but didn't seem too happy that none of his many interlibrary loans had come in. I was thankful that he brought one of his old ones back, just in time for me to pack it up and send off. I was laying money that I'd get all the ILL stuff packed up and then nine people would walk in with more, but it didn't go down like that.

And, finally, we had a visit from Cap'n Crossdresser, who was decked out in a knee-length little black skirt with matching pumps and a darkish coat that I'm sorry to report I didn't get a good look at. Not sure why he's on the Rogue list, come to think of it. He's actually one of the nicer patrons we have and has never given us any trouble. He just likes to dress up in women's clothing. No crime there.