An employee of a small town "liberry" chronicles his quest to remain sane while dealing with patrons who could star in a short-lived David Lynch television series.

Wednesday, April 18, 2007

Dishin' It Up: A Cautionary Tale (OH, LORDY, ANOTHER EPILOGUE)

I received another piece of mail from the evil and ass-sucking DirecTV; this, after having been assured by a previous piece of mail that I was finally finished with them for good.

This new bit of mail contained a note that read:

Dear JUICE

We regret that you recently cancelled your DIRECTV service. We hope you enjoyed the diverse programming DIRECTV offers and that you consider DIRECTV in the future for your home entertaining needs.

Our records indicate that we have sent you a final bill for $258.68, but have not yet received payment. It is important that we receive payment in full in order to clear your account. Please be aware that you may be billed additional charges if the commitment term was not completed. If there is an unresolved issue you would like to discuss, or to make an immediate payment, please contact our customer service department and a customer service representative will be happy to help you.


The note went on to list the many convenient ways I could send money to them and ended with a sentence reading, "If you have already made the payment, please disregard this letter," and was signed by a manager in their collections department.

I immediately phoned DirecTV up and asked them what, if anything, their computers claimed I still owed them. The operator I spoke with (who did not sound as though she were located in Delhi, though she did sound very guarded, as if ready for a fight—indicating that my account has likely been flagged as "problem customer"), said that her computer showed that I owed them nothing and that I actually had $16.32 in credit.

Now, I hope that this note from the collections department was something automatically generated and sent out, perhaps around the same time that the previous note was sent. My suspicion, however, is that I'm looking at the opening volleys in a war between DirecTV's collections department and their credit claims department. If so, I'm the poor asshole caught in the crossfire.

While I had Miss Phone Rep on the line, I did inquire as to whether or not DirecTV would actually be paying me the $16.32 they say they owe me, or if I should just forget it? She said that as I am no longer technically a customer, and therefore cannot receive credit on my next bill, they would be issuing me a check within the next 4 to 6 weeks.

We'll see.

(TO BE EPILOGUED YET AGAIN...)

2 comments:

Jan said...

You should send them a similar letter requesting that they pay you the $16.32. Phrase it in exactly the same way. ;)

Vampire Librarian said...

I've had my own cancellation woes with DirectTV. They tried to keep me, had to firmly say no a hundred times. I asked if I owed anything still. They said yes, a partial payment for the month. I authorized payment, then SIX MONTHS later they send me a bill for a pay-per-view I'd ordered eight months back. I called them up basically to say, "What the hell?" I had to pay it, but why wait six months to bill me?

Hope this gets cleared up for you, and you don't get any nasty surprises.