H&R BLOCK RECEPTIONIST: H&R Block.
Hi. This is MRS. C at the TRI-METRO County Public Library. We've had a
several patrons come in who said you told them we had free tax
preparation help. I just wanted to let you know that we don't offer that
here. Only TOWN-C's branch does that and we're TOWN-A.
RECEPTIONIST: (Most defensively and pissily) We already know that! No one here has said anything like that. We haven't told anybody that.
MRS. C: Well, our patrons seem to think otherwise.
RECEPTIONIST: No one here would have said that!
MRS. C: Okay, then. Just wanted to make sure you knew.
RECEPTIONIST: We do. We know that.