Yesterday, not too long into my shift, I took a phone call from an older
gentleman who wound up making our day far more perplexing and
frustrating than we could ever have anticipated.
He said, "Hello. I think I spoke to you earlier. Is this ROB?"
"No, this is JUICE," I replied.
He
said I sounded just like a ROB at another library he had spoken to that
morning. I later deduced that he must have meant Mr. Rob from the
community college.
The gentleman, let's call him Grandpa Sam,
said he was calling to see if we had copies of the Declaration of
Independence, the Bill of Rights and the Constitution.
"Sure," I told him. "We'll have those in several books here."
"But can I get a copy of them?"
"I
don't see why not," I said. "We can photocopy them for you , or if all
else fails I can pull them off the internet and print them out. We would
charge 10 cents per page for the prints, but it would be no trouble."
He
seemed suspicious of the truth of this, though. He then said he'd been
phoning area libraries all morning and none of them had copies of these
documents nor could they give him any. This seemed highly unlikely to
me, as they're all found in Encyclopedias and some of the federal
document books we and the other area libraries have. At least, the
public libraries do. I assured him that we had them in numerous forms
and could print or copy them for him.
"Are you sure?" he again asked.
"I have no doubt whatsoever."
He asked where we were located and I gave him directions.
"And this is the TOWN-A library?" he asked.
"No, this is the TRI-METRO County Public Library. There is no TOWN-A library, though we are located in TOWN-A."
The man said he'd see me later in the afternoon and hung up.
This
call seemed very odd to me from the get go. I told Mrs. A about it and
we talked about which books would be the best ones to use for finding
these documents should he come in. True enough, there were quite a few
to choose from. She thought it very odd that he would claim no other
area library had them or was willing to give them over. Particularly if
he'd spoken with Mr. Rob, who is one of the most service-oriented
librarians around. Something was fishy.
She told me not to worry
about it, because she didn't think he would come in at all. Mrs. A
figured he was just testing us to see what we'd say to his request. I
was sure she was right about his testing, but I thought he was likely to
come in.
And he did.
Mid-way through the afternoon,
Grandpa Sam arrived. He was a tall man of at least 70 years, I'd say. He
asked if I was JUICE and said he'd spoken with me earlier. Mrs. A
happened to come into the room at that moment, so I introduced him to
her, explaining that this was The Guy. He asked once again if we could
give him copies of the Declaration of Independence, the Bill of Rights
and the Constitution. Mrs. A told him we sure could and that we had them
available in several sources in the library which we could photocopy
for him. She did explain that it would be cheaper for him if we were to
just print them from the internet, as we charge .25 cents for
photocopies but only .10 for prints. He said that sounded fine, but he
needed to know how much because he was on a fixed income. While they
were chatting about this, I'd gone over to our on-line OPAC and found
all three documents from us.gov websites, cut and pasted them into a
Word document and tallied up the pages to 23, meaning it would cost
$2.30. He said that was much less than he was expecting, he had that on
him so he would go ahead and take it.
While I was fixing the
pagination for the documents, so that each section would begin new page
numbering, he chatted amiably with one of our other patrons. He
explained that he was an associate pastor for a local Baptist church
where he also drove the church bus. He then gave both the other patron
and Mrs. A a Christian tract with his church's address on it. The lady
he was talking to was already a Christian, however, so he dropped out of
missionary mode and back into amiable chat mode. During the course of
their conversation, he explained that he had once been given a copy of
the Declaration of Independence at a local library and it was a nice
parchment reprint of the original document. Mrs. A explained that
several years back some state-government agency had sent a box of these
around to each library as a one-off deal, but she doubted if anyone had
any more of them.
Soon enough, I had Grandpa Sam's documents all
printed out and stapled together. He handed over $2.30 and thanked me
very much for my time and help. He thanked Mrs. A too, asking her name
once again. Then he departed. He came back a minute later and asked if
we could three hole punch his documents for him. I said, no problem,
removed the staples and three hole punched away. He offered to pay me
for this service, but I said that we didn't charge for it. He was good
to go, so he went.
Two hours later, Mrs. A received a phone call
from the office of a senator from Arkansas. She didn't remember the name
of the specific senator when she told me about this later, but said
that he was definitely from Arkansas. According to the person from the
senator's office, they had just received a phone call from a man from
TOWN-A who claimed he had just been to the TOWN-A library and had been
refused copies of the Declaration of Independence, the Bill of Rights
and the Constitution. Furthermore, this person had claimed to have been
to and/or to have contacted libraries all over the area and been turned
away by them all. The guy from the senator's office said that he found
these claims nearly unbelievable and he was just calling to confirm.
Mrs.
A told the senator's office guy that we had indeed been visited by this
gentleman, but that we had provided him with a copy of all the
documents he had requested and he had left with them in his hand. She
explained that the man's claim of being turned away by other libraries
was also highly suspect as all of the area libraries do have the
documents he wanted from multiple sources. She wasn't sure why this man
would phone an Arkansas senator and make these claims, but we had not
only given him precisely what he'd asked for and gone out of our way to
accommodate him, but he'd seemed more than pleased with our results.
The
guy from the senator's office suggested that the gentleman must have
been doing this as some sort of ploy to make it seem as though the Bush
Administration was somehow suppressing access to these documents. If
this was his agenda, however, he was going about it in a completely
dishonest way.
After hanging up with the guy and telling me about
what he'd said., Mrs. A and I discussed what should be done next. We
didn't like Grandpa Sam going around misrepresenting his experience at
our library nor of libraries in the area. I asked Mrs. A if she still
had the church tract the man had left, because I would be glad to phone
him up and confront him about it. Unfortunately, only the church's
contact information was printed on it and we found we could not remember
the man's name. My fear was that if this guy was going to the trouble
of calling a senator from Arkansas and he really was an associate
pastor, he would most likely start spreading his tales at his church as
well. As a Baptist church-goer myself, I know if a well-respected older
deacon or associate pastor made such claims at my church, the
congregation would be inclined to at least listen to what he had to say.
Hopefully, we'd start calling to confirm things ourselves, but humans
aren't always so careful. Granted, it didn't exactly make sense to us
that a Baptist would be stirring up false accusations against Bush, but
stranger things have happened.
After a bit, I decided I would
phone the church and speak to the minister there. If Grandpa Sam truly
was an associate pastor of the church was doing this and potentially
spreading false rumors, I wanted someone on the inside there to know the
truth. I phoned the church Tuesday afternoon, but no one answered.
Meanwhile Mrs. A was able to talk to several area librarians, some of
whom had also spoke with the gentleman by phone earlier. The one's who
had talked to him had invited him to come on by and they could print
copies of the requested documents, because they had sources for them
available. However, despite their invitations and his telling them he
was on his way, he had not been to any of them.
So after all this, I left work yesterday feeling frustrated and unhappy with the day.
(TO BE CONTINUED...)
Wednesday, June 29, 2005
The Founding Fathers Won't Leave me Alone (PART 1)
Subscribe to:
Post Comments (Atom)
An employee of a small town "liberry" chronicles his quest to remain sane while dealing with patrons who could star in a short-lived David Lynch television series.
No comments:
Post a Comment